Data categories processed
Depending on the service, the following data may be processed: the owner’s name, telephone and address; the animal’s species, breed, age, weight, vaccination and parasite history; examination findings, laboratory results, imaging records and treatments administered.
Payment transactions use only the information required to complete the transaction; card details are not stored by the clinic.
- Identity and contact information
- Animal health data (special category data)
- Appointment, examination and treatment records
- Invoice and payment records
Purposes and legal grounds
Data is processed to provide veterinary services, run diagnostic and treatment processes, send preventive care reminders, meet statutory record-keeping obligations and communicate with the owner.
The legal grounds are KVKK art. 5/2 (performance of a contract and legal obligation) and art. 6/3 (processing of health data for treatment by persons under a duty of confidentiality).
- Performance of the service agreement
- Record-keeping duties under veterinary legislation
- Treatment purpose and confidentiality for health data
- Explicit consent where separately required
Retention, sharing and security
Patient records are retained for the period required by legislation. Data is not shared with third parties without explicit consent or a legal obligation. Receiving centres in a referral receive only the information required for the medical process.
Records are protected against unauthorised access with technical and administrative measures. Suspected data breaches are reported to the competent authority within the statutory period.
Your rights and how to apply
Under KVKK art. 11 you may learn whether your data is processed, request information if it is, learn the purpose, request correction of incomplete or inaccurate data, request erasure and claim compensation for damage.
Applications can be sent in writing to the clinic address or via the line +90 530 488 61 43. Requests are answered as soon as possible and within the statutory period at the latest.
| Data | Purpose | Retention approach |
|---|---|---|
| Identity and contact | Appointment, notification, invoicing | Period required by legislation |
| Health data | Diagnosis, treatment, follow-up | Held in the patient file |
| Imaging and laboratory | Diagnostic confirmation, referral | Held with the patient file |
| Communication records | Call-backs and reminders | Deleted when the purpose ends |
Frequently Asked Questions
Can I request erasure of my data?
You can. However, records that must be retained under veterinary legislation are kept until the statutory period ends.
Does the site use cookies?
The site uses no analytics or advertising cookies of its own. The map embedded on the contact page is third-party content and may set provider cookies.
Where are messages sent via WhatsApp stored?
WhatsApp messages are processed on the provider’s infrastructure. The clinic transfers the information needed for the appointment and treatment record into the patient file.
The information on this page is for general guidance and does not replace a physical examination.